Develop a centralized location where your stakeholders can find a solution to their problem, get help or learn on their own to encourage professional development.
Personal Learning Network
Knowledge Base / Wiki
Shed light on common issues and trouble points, giving your stakeholders immediate solutions to their problems.
Give your stakeholders the ability to publish tutorials and success stories to share and promote personal development.
System Status Check
Downtime on services are manageable when communication is clear. Give your stakeholders immediate access to system status reports.
Cut back on repeat support tickets by implementing an advanced search functionality integrated with your help desk.
Integrate your current help desk with your website so that repeat support tickets are auto-submitted to the knowledge base.